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5 Ways for Healthcare Providers to Get Ready for New Medicare Cards

Posted By Administration, Monday, June 19, 2017
Updated: Sunday, June 18, 2017

By Greg Dill

Medicare is taking steps to remove Social Security numbers from Medicare cards. Through this initiative, the Centers for Medicare & Medicaid Services (CMS) will prevent fraud, fight identity theft, protect Medicare funds, and secure the private medical and financial information of our Medicare beneficiaries. 

CMS will issue new Medicare cards with a unique, randomly-assigned number called a Medicare Beneficiary Identifier (MBI) to replace the existing Social Security-based Health Insurance Claim Number (HICN), both on the cards and in various CMS systems we use now. We’ll start mailing new cards to people with Medicare in April 2018. All Medicare cards will be replaced by April 2019.

CMS is committed to helping healthcare providers adapt to the new Medicare cards. We want to make this process as easy as possible for you, your patients, and your staff. Based on feedback from providers, practice managers and other stakeholders, CMS is developing capabilities for doctors and other providers to look up the new MBI numbers through a secure tool from the point of service. To make this change easier for you and your business operations, there’s a 21-month transition period during which all providers will be able to use either the MBI or the HICN for billing purposes. 

Therefore, even though your systems will need to be able to accept the new MBI format by April 2018, you can continue to bill and file healthcare claims using a patient’s HICN during the transition period. We encourage you to work with your billing vendor to make sure your system is updated to reflect these changes.

Beginning in April 2018, Medicare patients will come to your office with new cards in hand. We’re committed to giving you information to help your office get ready for new Medicare cards and MBIs.

Here are 5 steps you can take today to help your office or healthcare facility get ready:

  1. Go to our provider website and sign-up to for the weekly MLN Connects® newsletter.  
  2. Attend our quarterly calls to get more information. We’ll let you know when calls are scheduled in the MLN Connects newsletter.
  3. Verify all of your Medicare patients’ addresses. If the addresses you have on file are different than the Medicare address you get on electronic eligibility transactions, ask your patients to contact Social Security and update their Medicare records.
  4. Work with us to help your Medicare patients adjust to their new Medicare card. This fall, we’ll make available helpful information that you can display about the new Medicare cards. Hang posters in your offices to help us spread the word.
  5. Test your system changes and work with your billing office staff to be sure your office is ready to use the new MBI format.

We’ll keep working closely with you to answer your questions and hear your concerns. To learn more, visit: cms.gov/Medicare/SSNRI/Providers/Providers.html

 

Greg Dill is Medicare’s regional administrator for Arizona, California, Hawaii, Nevada, and the Pacific Territories.

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